Authentication & Buyer Protection
All our luxury pieces are 100% authentic and will come with a certificate of authenticity prior to shipment to you. Also, buyers are protected through PayPal, Google Pay or Shopify to get the exact authenticated item described or your money back! See terms below! I work with Shopify (my website platform) and PayPal which only accept authentic vendors and review my site periodically.
Every luxury brand name item (luxury brand names include: Louis Vuitton, CHANEL, Cartier, Tiffany & Co., Gucci & more) purchased at over $250 will come with a certificate of authenticity and is backed by our 100%, 14-day money back guarantee. The certificate of authenticity is included in the sale and is a complimentary service worth from $45-$100 per piece.
Authentication: All orders go through an internal rigorous 12-point authentication inspection process prior to being listed by two of our expert authenticators who over 40 years of combined experience in Cartier, Van Cleef & Arpels, CHANEL, Tiffany & Co. and other Fine-Jewelry and handbag sales, authentication and repair. This thorough review includes X-ray technology, weight and measurement inspections, signature and serial number authentication and much more! If there is any question in our authenticators mind we either get a second opinion from the companies listed below, or if it’s Cartier we send the items are sent to Cartier for service/ cleaning (which they only service their own pieces) and if they service and return the item- it’s authentic and we get it back, or they keep the item- and it’s not genuine and we don’t get it back. Our pieces are backed by our 100% authenticity guarantee and You may have it serviced at any Cartier, CHANEL, Van Cleef & Arpels, etc. Boutique worldwide.
With these authentication processes we have a 100% Pass rate on all authentication reviews at Poshmark and Mercari and 5 Stars on all our sites including EBay with over 600 transactions total with many repeat loyal customers! Now, with this website we are able to offer you the best prices on authentic items because we are bypassing other sites fees!
Shop directly at www.prelovedtreasures.com to save $$!
Also, on occasions, as a second opinion, we will use on of the following companies to authenticate your piece depending on the value of the item and specialty of each authenticator.
-"Authenticate First", is a San Diego, California, based leading luxury brand third-party authentication company who specializes in handbags.
-“Real Authentication” is an industry leader who authenticates for some of the largest websites like Mercari and specializes in bags, jewelry & watches.
“David Levi & Sons” are San Diego, California, based jewelers with all the technology and expertise to weigh, measure, X-ray, and solidify each pieces unique markings, and specializes in higher-end, complex, luxury authentications.
The item is then backed by our 14-Day Money Back Guaranteee. Returns are accepted for any reason within 14 days of receipt of the item. But we are certain you will love your new authentic piece and come back for many more timeless treasures!
PayPal Buyer Protection Policies (as of 9/14/19):
Your financial information
PayPal helps keep your transactions secure by not sharing your full financial information with sellers.
We monitor transactions 24/7. That should help you rest easy.
Our encryption help keeps your online transactions guarded from start to finish.
Contact us if anything seems suspicious so we can help you protect yourself from fraudulent charges against your account. We'll never ask for sensitive information in an email.
If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.
Purchase protection around the globe
Buy or sell around the globe. We process 25 currencies in over 200 markets to make sending, spending, and selling simple and secure.
Protection you can count on
If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. If you are charged for a transaction that you didn't make, let us know within 60 days, and we've got you covered.
Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment.
Read purchase protection requirements
What’s covered with PayPal Purchase Protection
You bought a book, but received a DVD
You bought an item described as “new,” but received something that was used
You purchased 3 items, but only received 2
The item was damaged during shipping
The item is missing major parts (that the seller didn’t report)
You purchased an item described as authentic, but received a knockoff instead
What’s not covered with PayPal Purchase Protection
Custom-made goods that are significantly not as described
Items that violate our policies
Anything bought in person (not over the internet)
Send Money transactions to friends or family
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 60 days after the transaction date of the transaction
Items that were described accurately by the seller
If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.
We're here to help. Tell us if you suspect strange activity, identity theft, or phishing and we’ll be on the case. Help us by forwarding any suspicious emails to firstname.lastname@example.org so we can investigate.
You're Protected If:
1. You were charged for something you didn't purchase.
This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.
3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance:
You received a completely different item.
Example: You purchased a book, but received a DVD.
The item is missing parts or features, and this was not disclosed.
Example: The listing said batteries included, but they weren't.
You purchased a specific quantity of an item, but received the wrong amount.
Example: You purchased five pairs of fuzzy dice and only received four.
The item was damaged en route to its destination.
Example: You bought a beautiful antique lamp, and it arrived in pieces.
You received a counterfeit version of the item.
Example: You purchased a Rolex, but received a Faux-Lex.
If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.